Digi Stamp Designer Questions

How do I install the Digi Stamp Designer?
I've created a video tutorial that will show you how to install the program. It shows you two ways to install it in case you are getting an error. Here's the link: How to Install the Digi Stamp Designer in your web browser

How do I use the Digi Stamp Designer?
I've created a video tutorial that explains how the program works and what all of the buttons mean. There are some tips & tricks in the video too that will help you when designing. Here's a link to the tutorial: How to Use the Digi Stamp Designer

My Anti-virus software won't let me install the Digi Stamp Designer, what do I do?
If you are running Norton Anti-virus you may just need to update your program. Click on "Check for Updates" in the Norton Anti-virus program. You will need to restart your computer after the update installs.

If you have updated your software and are still having problems, please email me and let me know what Anti-virus program you are using and what is the error message you are getting.

The layout of the buttons and menus on the Digi Stamp Designer doesn't look right, why is this happening?
In your Internet Browser, if you have the zoom set at anything other than 100% this will cause the menu and buttons to not display correctly. Please set the zoom back to 100%. In Internet Explorer, click on the Tools menu and then change the zoom to 100%.

Digital Stamps Questions

How do I use digi stamps?
If you are new to digi stamps and want to learn how to download and print them then I have the perfect tutorial for you. I've included a free digi stamp so you can test it out before you buy.
Here is a link to the tutorial.

How do I get my digi stamp purchase onto my computer?
If you have never downloaded to your computer before then check out this tutorial for step-by-step instructions.

If you have some experience downloading then:
After you have paid for your order, you will be redirected to a thank you webpage. On that webpage will be links to the files you purchased. Just click on each link and save the files to your computer. I would recommend making a Pink Cat Studio folder on your computer and when you save your files, select that folder and save them in it. That will make it much easier to find your files when you are ready to get crafty.
You will also receive an email with links to download your purchase. You will get 5 attempts per file to download but if you have any trouble or run out of attempts just email me and I'll send you the files directly.

How do I use the Paper Piecing Projects?
Check out the tutorials page for some very detailed instructions on how you use the Paper Piecing files. There is a free butterfly pattern that you can download and try out.
Here is a link to the tutorials page.

What is your Angel Policy?
Here is a link to our Terms of Use. Please read them before making your purchase.

What methods of payment do you accept?
At this time we only accept payment by Paypal.

What is the file format and resolution of the digi files?
All of our files are PNG files with a white background at 300 dpi resolution. At this high resolution it is very easy for you to resize the images and they will still look sharp. If you would prefer a different file format such as JPG or transparent PNG, just email me after you make your purchase and I will send you the file in the format you request.

What file formats do the Paper Piecing Projects come in?
Each project will download as 1 zip file that contains:
Cut by hand files in PDF and PNG formats
Electronic cutter files in DFX, GSD, PDF, AI, layered SVG and color separated SVGs
Have a look at this info page for more details about the files for electronic cutters.

How do I resize a digi stamp?
Here is a tutorial that I created that shows you how to resize using Microsoft Word.

Resizing Digi Stamps and Printing Multiple Images per Sheet using MS Word

When I open the image it shows up as a solid black box. Why is this?
If you ordered before Sept. 30th, the files you received were PNG with a transparent background. I've discovered that some programs, MS Works for example, don't display the transparent background properly and instead fill in the transparent area with black. If you have this problem please email me and I will send you new files that do not have transparent backgrounds. As of Sept. 30th I have changed the files to have a white background to make them eassier to use in all programs. If you want transparent background files, just email me after you make your purchase and I will send them to you.

What is the best type of cardstock to use with digital stamps?
It's best to select a cardstock that is absorbent and doesn't have a coating on it. My design team ladies recommend GinaK or PTI or Georgia Pacific card stock which is sold at Walmart. SU Whisper white is not recommended because it has a coating.
After you print your image you should let it dry for at least 10 minutes before you start to colour. You may want to try heat setting it if you notice any smearing of the ink while you colour.

I added rubber stamps to the shopping cart but when I tried to add digital stamps the cart was empty. What happened?
The Pink Cat Studio rubber stamps store is a seperate website from the digital store. If you want to purchase both rubber and digital stamps you will need to place two seperate orders.